Subpoena Policy

Fasthosts Internet Inc. (Fasthosts) makes every effort to comply with the law and assist law enforcement with the investigation of criminal and other matters while protecting the privacy of its customers.

Please note that our legal department handles all inquiries regarding subpoenas and the production of customer or other confidential information. Sending these inquiries or complaints to the Fasthosts abuse department may delay or prevent our response to such inquiries. Representatives outside of the Legal Department are not authorized to disclose any confidential information.

Civil Subpoenas

Fasthosts' Privacy Policy prohibits the disclosure of customer information without the customer's express written consent except as necessary to comply with a judicial proceeding, court order, subpoena or other legal process. Fasthosts generally will not accept service of civil subpoenas by facsimile or e-mail except under extenuating circumstances, as determined by Fasthosts at its sole discretion.

Fasthosts reserves the right to notify its customer prior to responding to a civil subpoena, and to delay compliance for up to ten days in order to allow its customer to move to quash the subpoena, except in an emergency or as otherwise required by law. Fasthosts reserves the right to request additional information, including but not limited to copies of complaints or other pleadings, in order to verify that the Fasthosts customer information is relevant to the records requested.

Fasthosts will comply with civil subpoenas only upon payment of its expenses, as follows:

Research
Copies
Other costs
Compact Disks

$75.00/hr
$0.25/page
as billed
$10.00/CD

Fasthosts reserves the right to determine, in its sole discretion, the applicability of this policy to any particular request. This policy does not create any enforceable legal rights, either for Fasthosts’ customers or for requesting parties.

Fasthosts also reserves the right to charge an administration fee to the customer pursuant to Fasthosts' Terms and Conditions.

Criminal Subpoenas

While Fasthosts makes every effort to cooperate with law enforcement and other government agencies, Fasthosts can provide only such information as required or permitted by law. Pursuant to the Electronic Communications Privacy Act, 18 USC 2701 et, seq., Fasthosts is prohibited from providing the contents of e-mails or other electronic communications except under very limited circumstances, even in response to a valid subpoena or court order. In the appropriate cases and at its sole discretion, Fasthosts may produce information in response to faxed or e-mailed criminal subpoenas.

Contact Information

Correspondence sent by mail, courier, or personal service should be to the following address:

Fasthosts Internet, Inc.
c/o Legal compliance
701 Lee Road, Suite 300
Chesterbrook, PA 19087

Facsimile: 610-560-1501, Attn: Legal compliance
E-mail: legal@fasthosts.com

Subpoena Policy

Civil Subpoenas

Criminal Subpoenas

Contact Information

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